Spirituality and Service Design: Supporting Spiritual Care in Ontario Long-Term Care Homes

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  • Spiritual care is crucial to the holistic care and health of a person, especially throughout the journey of aging. This study explores the role of spiritual care services in Ontario long-term care homes through a service design lens. The research involved a multi-method approach to understand the landscape of spiritual care services across Ontario, as well as the experiences of long-term care service providers. This study involved secondary analysis of an existing spiritual care questionnaire, an environmental scan of long-term care home websites, a service design questionnaire, as well as a series of multi-stakeholder co-design sessions. The results of this study reveal the diversity of spiritual care services provided across the province and share insight into the uniqueness of this service. Applying service design within this complex healthcare context demonstrated both the strengths as well as the limitations of the approach.

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  • Copyright © 2022 the author(s). Theses may be used for non-commercial research, educational, or related academic purposes only. Such uses include personal study, research, scholarship, and teaching. Theses may only be shared by linking to Carleton University Institutional Repository and no part may be used without proper attribution to the author. No part may be used for commercial purposes directly or indirectly via a for-profit platform; no adaptation or derivative works are permitted without consent from the copyright owner.
Date Created
  • 2022


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