Improving the Efficiency and Capacity of Virtual Genetics Clinics using Human Factors Design Methods

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  • The COVID-19 pandemic brought with it significant challenges for healthcare as well as some opportunities. The Prenatal Genetics Clinic at the Children's Hospital of Eastern Ontario in Ottawa moved to virtual care at the outset of the pandemic. Herein, we conducted a quality improvement study focused on developing a better understanding of factors influencing the efficiency of prenatal Genetics Counsellors to support virtual care and related patient activities, with the intent of developing strategies to improve workflow. Within the context of the pandemic, we used remote and field methods of quantitative and qualitative inquiry to develop a better understanding of clinical workflows after the implementation of virtual care. This included diary studies to track time on task and naturalistic observation sessions at the Clinic. The strategies suggested fall within real-world project constraints, which included the inability to increase the number of GCs and inability to renovate the current clinic space.

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  • Copyright © 2021 the author(s). Theses may be used for non-commercial research, educational, or related academic purposes only. Such uses include personal study, research, scholarship, and teaching. Theses may only be shared by linking to Carleton University Institutional Repository and no part may be used without proper attribution to the author. No part may be used for commercial purposes directly or indirectly via a for-profit platform; no adaptation or derivative works are permitted without consent from the copyright owner.
Date Created
  • 2021


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