Using Discourse Genres for Knowledge-Building Activity in a Government Organization

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  • Building knowledge in professional organizations involves complex discursive practices. In 2014 a group of employees at the Public Health Agency of Canada (PHAC), including senior managers, project facilitators, and other staff members, collaborated in managing a communication problem involving PHAC’s scientists and policy writers, an effort known as the Science to Policy Project. This study investigates how an activity system, with its genre set, was used to build knowledge regarding the causes of the problem and also possible solutions. As well, the study looks at key genres from the government-wide genre system in which this activity of knowledge-building was situated. At the same time, the study describes PHAC’s attempt to implement a new organizational culture to facilitate the knowledge-building activity the employees were engaged in.

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  • Copyright © 2016 the author(s). Theses may be used for non-commercial research, educational, or related academic purposes only. Such uses include personal study, research, scholarship, and teaching. Theses may only be shared by linking to Carleton University Institutional Repository and no part may be used without proper attribution to the author. No part may be used for commercial purposes directly or indirectly via a for-profit platform; no adaptation or derivative works are permitted without consent from the copyright owner.
Date Created
  • 2016


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